Senior IT Support Consultant – Onsite Support
Education Required
Bachelor’s degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experience.
Required Qualifications
· Experience (typically 3-5 years) supporting workstations running Windows 10/11, and Microsoft 365.
· Previous supervisor experience
· Experience working with Windows operating systems and hardware in a centrally managed enterprise IT environment.
· Excellent oral and written communication skills to communicate effectively with a variety of technical and non-technical staff.
· Ability to move and install IT equipment.
Desired Qualifications
- Experience supporting Mac OS systems and hardware in a centrally managed enterprise IT environment.
- Advanced interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
- Experience with ITIL frameworks and/or LEAN principles.
- Experience triaging risks associated with non-standardized hardware and software configurations.
- Demonstrated ability to guide and align talent with assigned work.
- Experience working in a health care or health industry environment.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Jehu Torres jehu-torres@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
