Senior IT Support Consultant - Pathology
The Department of Pathology is seeking a Senior IT Support Consultant to serve as the point person for all information technology related aspects in the operation of a high-volume Pathology laboratory in an academic medical center while providing an exceptional level of customer service. Duties include IT systems procurement, monitoring, project management, troubleshooting and resolution, web site content updates, employee supervision, asset management and documentation. This position is 100% time, Monday-Friday, 0800-1630.
Duties to include:
- Serve as the liaison between users of information technology systems, including computers, printers, scanners and peripherals, and central IT services
- Serve as the liaison between users of instrument-connected computing equipment and peripherals in the Department of Pathology and the respective vendors
- In the role of liaison, provide first level hardware and software technical support (including troubleshooting and issue identification) and triage resolution of complex issues
- Oversee and manage departmental IT assets and inventory. Develop recommendations and strategies for timely hardware replacement. Evaluate current hardware and software inventories. Develop recommendations and strategies for timely hardware replacement. Researches and recommends software purchases, completes cost/benefit analysis for purchase requests as assigned.
- Identify needs, trends, and forecasts in order to provide appropriate hardware and software support to internal customers.
For a full job description, please send an e-mail to the contact listed below.
The Department of Pathology is part of UI Health Care, a comprehensive health sciences center that serves Iowa and the region, as well as patients referred from the United States and overseas. The Clinical Laboratories are well recognized for providing outstanding and comprehensive care to the patients we serve. The breadth and depth of services provided are amongst the best in the country. The educational programs that the department participates in includes medical students, clinical laboratory scientists as well as biomedical scientists. To learn more: https://medicine.uiowa.edu/pathology/about-us
Required Qualifications:
- Bachelor’s degree or equivalent combination of education and experience is required; Academic course work in Computer Science, Medical Lab Science, Bioinformatics or related field is preferred.
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication skills
- The ability to complete work thoroughly, accurately and in a timely manner
- Minimum of three years recent experience with coordinating, and performing, installation, configuration, troubleshooting and maintenance of hardware, operating systems, and software
- Recent experience developing and implementing technical training and guidance to employees, co-workers and students
- Experience with employee management, including scheduling, assigning work duties, and completion of performance reviews
Desirable Qualifications:
- 3 years of recent experience supporting users of information technology systems in a research or clinical healthcare setting is highly desired
- Recent (within the last one year) experience Drupal or similar content management systems
- Knowledge of networking, software programming, and security concepts
- Ability to work and gain relevant additional knowledge and skills in a self-directed manner
- Knowledge of Linux operating systems
Position and Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Brenda Carey at Brenda-carey@uiowa.edu.
Applicant Resource Center –
Need help submitting an application or accepting an offer? Support is available!
Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.
Hours:
Monday 10:00 a.m. – 4:00 p.m.
Tuesday 10:00 a.m. – 4:00 p.m.
Wednesday 10:00 a.m. – 4:00 p.m.
Thursday 10:00 a.m. – 4:00 p.m.
Friday 10:00 a.m. – 4:00 p.m.
Or by appointment
Contact TAHealthCareSupport@healthcare.uiowa.edu to schedule an appointment or just stop by.
Visit the website for more information: Application Resource Center | University of Iowa Health Care
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
