Senior IT Support Consultant - Software Escalation
University of Iowa Health Care department of Health Care Information Systems is seeking a Senior IT Support Consultant for the Software Escalation team. This team serves as an escalation point for software troubleshooting and advanced software installation for students, faculty, and staff of University of Iowa Health Care. The role will perform expert technical troubleshooting for software applications and will also perform complex software installations in a managed workstation environment.
This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Position Responsibilities:
- Install complex software using established procedures.
HCIS services Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff.
- Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
- Salary: $56,304.00 to commensurate – 5A
- University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
- Percent of Time: 100%
- Location: 3281 Ridgeway Dr Coralville, IA
- Staff Type: Professional & Scientific
- Type of Position: Regular
Education Required
- Bachelor’s degree in related field or an equivalent combination of education and related experience.
- Professional experience (typically 3-5 years) providing technical support and troubleshooting for workstations running Windows 10/11 and Microsoft Office 365 application suite.
- Experience utilizing ticketing software for incident and time management.
- Experience supporting offsite customers using remote assistance tools, with ability to effectively troubleshoot technical issues remotely.
Desired Qualifications
- Experience working in a health care IT environment.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Eric Grimes - eric-grimes@uiowa.edu
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
