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Senior Systems Administrator, Unified Communications

IT Professionals
20001520 Requisition #
The University of Iowa Hospitals and Clinics department of Health Care Information Systems (HCIS) is seeking experienced technical professionals as a Senior Systems Administrator, Unified Communications, within the Technical Operations division.  HCIS provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.  HCIS services University of Iowa Health Care by providing comprehensive, high level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff. 
• This position is a member of the Core Services Team. They are responsible for the design, build and administration of University of Iowa’s Microsoft Skype for Business communications environment, as well as the build, administration and maintenance of other unified communications solutions, including video conferencing, web conferencing, instant messaging, SMS texting, e-faxing, voicemail, and e-mail. This includes leading system upgrades, performing software programming and system maintenance, configuring voice gateways and other hardware related to the system, and troubleshooting complex issues with the IP telephony system. This involves significant interaction with outside vendors and end users. The communications analyst is also responsible for auditing, monitoring and analyzing the health and performance of the IP Telephony system. In addition, this position is responsible for assisting with the annual budget preparation and special implementation projects.  Duties include:
• Lead the design, configuration and implementation of integration between the unified communications systems and other systems at the University of Iowa, interfacing with other technical teams as appropriate.
• Participate in 24x7 on-call rotation schedule.
• Perform other duties in support of the mission and objectives of Health Care Information Systems within the University of Iowa Health Care.
University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Pay Grade: https://hr.uiowa.edu/professional-pay/compensation-plan-structure-b-FY18
Salary: $70,000 to commensurate – 5B

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits/fpsm.

Percent of Time:  100%
Location: 3281 Ridgeway Dr, Coralville, IA  52241
Staff Type: Professional & Scientific
Type of Position: Regular

Education Required

A bachelor’s degree in computer science or closely related field or an equivalent combination of education and experience. 

Experience Requirements

• Experience (typically 3+ years) of related technical experience
• Demonstrated proficiency with installation, configuration and administration of Microsoft Exchange 2016, Microsoft Exchange Online or other e-mail messaging system, and Microsoft Outlook 2016/365 (or other e-mail clients) configuration and administration.
• Experience with Skype for Business 2019, Cisco Jabber, or other instant messaging software, Skype for Business 2019, Cisco WebEx, Zoom, or other online meeting software and Skype for Business 2019 Auto Attendant, Cisco Contact Center, or other ACD software solutions.
• Adept with email security including, but not limited to: DMARC, sender base reputation filtering, anti-spam filtering, anti-virus filtering, advanced malware protection, content filtering, spam quarantine, email encryption, and message encryption via secure SMTP over transport layer security.
• Knowledge of networking infrastructures, including LAN, WAN, VPN, etc. and their relation to unified communications design and performance.
• Experience with configuring, troubleshooting and managing systems and servers
• Demonstrated ability to work independently and in team environments with a strong focus on customer service and/or commitment to diversity in the work/academic environment
• Ability to communicate effectively both verbally and in writing with technical and non-technical staff

Desired Qualifications

• Versed in programming with a scripting language such as PowerShell
• Technically fluent in server hardware and Windows Server administration
• Familiar with mobile messaging technologies such as Good Mobile or Microsoft ActiveSync.
• Knowledge of unified communication protocols (SIP, RTV, WebRTC, H.264, and H.323) and understand the impact of QoS in the unified communication ecosystem.
• Hands-on experience with one or more hypervisor technologies.
• Experience configuring, troubleshooting and managing an eFax environment including, but not limited to: supporting features such as fax to e-mail, fax to print, fax to file share, e-mail to fax; integration with an EMR or similar applications; and troubleshooting server issues like dialing rules, SMTP gateway issues, etc.

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position.  A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check.

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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