Supervisor, Billing & Loan Collections Specialist
The Supervisor, Billing and Loan Collections Specialist oversees student loan administration activities or accounts receivable collection activities. They ensure compliance with source rules and regulations in accordance with University policies, state and federal financial aid regulations, the Fair Debt Collection Practices Act (FDCPA), and associated regulations. The supervisor advises University department administrators on collection activities and policies. With guidance from the Manager and Senior Financial Analyst, they coach, train, and supervise full-time P&S staff. They ensure that documentation of procedures is developed and maintained and assist with cross-training of all team members. Additionally, the supervisor supports internal collection activities for the University’s delinquent accounts receivable and federal and institutional delinquent loan outreach. This position is not eligible for University sponsorship for employment authorization.
Duties to Include:
• Assist in the preparation of accurate and timely financial and audit reports for internal and external stakeholders.
• Support student loan administration activities including post loan activity to borrower accounts, negotiate loan settlement payments with delinquent borrowers.
• Support external collection agency relationships, including invoice processing and reconciliation.
• With guidance from Manager and Sr. Financial Analyst, train and supervise full-time P&S staff on all aspects of internal collections, student loan administration, and account reconciliation. Monitor, assign, and review work for quality assurance
Location: Hybrid within Iowa (initial in-office training period required)
Schedule: Monday through Friday, 8:00am-4:30pm
For a full job description, please send an e-mail to the contact listed below.
Required Qualifications:
• A Bachelor's degree in Business Administration or related field or an equivalent combination of education and experience
• Typically requires (one-year) administrative and/or accounting experience to include report preparation, working collaboratively in a team environment and account reconciliations
• Typically requires (one-year) excellent customer service skills interacting in person, on the phone or via email
• Excellent written and verbal communication skills
• Proficient with Microsoft Office software applications
• Demonstrated competence, analytical skills and report presentation using MS Excel spreadsheet software or other similar software.
• Demonstrated logic, reasoning, and problem-solving skills
• Demonstrated ability in statistical and financial analysis and presentation
• Experience working with confidential information
Desired Qualifications:
• Three years of administrative and/or accounting experience to include report preparation, working collaboratively in a team environment and account reconciliations
• Some knowledge of University systems, policies, and procedures
• Some knowledge of accounts receivable management, collections, loan administration and
• accounting experience
• Some knowledge and experience working with Microsoft Access or other database systems
• Some experience with functional supervision or training of full-time and/or student employees
Position and Application Details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
• Resume
• Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Brooke McMurl at brooke-mcmurl@uiowa.edu or 319-467-0719.
This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
