Customer Service Coordinator

To be successful in this role YOU BRING:

Required

• A bachelor’s degree or an equivalent combination of education and related experience or expertise.
• Some (typically 6 months – 1 year) administrative or program experience, or multiple related internships for a recent college graduate. 
• Demonstrates a basic proficiency level in:
  • Advising/counseling students and parents (or similar customer service-related communications)

• Demonstrates a working proficiency level in:
  • Sound business ethics and consistently adheres to and promotes the values and principles in all business and personal transactions.
  • Knowledge and application of the communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
  • The knowledge and proficiency of commonly used office support software including Microsoft Outlook, Excel, and Word.
  • Understanding and adhering to operations policies and procedures as part of the decision-making process.

Desired

• Some experience in a supervision role
• Demonstrates a basic familiarity with admission applications and materials needed to make an admission decision.
•  Demonstrates a working knowledge of higher education institutional policies and procedures.

APPLY!
To be considered for an interview, applicants must upload both of the following documents and mark them as a “Relevant File” to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days (for P&S) and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five (5) professional references will be requested at a later step in the recruitment process.

Additional Details

• The anticipated hiring salary for this position is $41,000. Reach out to the contact person to learn more about benefits, compensation practices, and career development opportunities.
• In support of the residential-campus mission and values, and due to the nature of this position within Admissions, it is expected that this will be an on-campus position.
• For questions, contact Monica Frank at monica-belt@uiowa.edu  

Click here to learn more about why you should join the UI!