Instructional Technology Consultant

Education Requirement:

Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in instructional support may also serve to meet these minimum requirements.

Required Qualifications:

• Experience, (typically 1 year) providing instructional and technical support in an information technology environment.
• Experience working on cross-functional teams
• A proven track-record in supporting enterprise-level technology projects or services
• Experience creating and presenting training sessions for instructional technology applications within one-on-one, small group and large-scale training sessions;
• Strong interpersonal, verbal, and written communication skills; the ability to explain computing concepts to non-technical staff
• Strong troubleshooting experience to resolve technical issues, excellent customer service skills.
• Experience consulting with instructors on enterprise instructional technology tools.
   

Desired Qualifications:

• Experience, (2+ years) providing instructional and technical support in an information technology environment.
• Experience supporting technology in a higher educational setting
• Experience leading instructional technology projects;
• Demonstrated ability to quickly learn and adapt to new technologies
• Knowledge of current trends and issues impacting academic technology in higher education;
• Experience with:
  • Course management systems (Desire2Learn, Canvas, etc.)
  • Adobe Creative Suite (or equivalent web, photo and image editing software)
  • Ticketing systems (Service Center Service Manager, ServiceNow, Cherwell, etc.)
  • Online video platforms (ShareStream, Kaltura, etc.)
  • Lecture Capture (Panopto, echo360, MediaSite, etc.)
  • Student Response Systems (Top Hat, Poll Everywhere, etc.)

• Experience researching, evaluating and piloting new and emerging instructional technologies.
• Experience working with software vendors to apply upgrades and resolve problems.
   

Application Process: All interested applicants must submit a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. P&S positions are posted for a minimum of 14 calendar days. Successful candidates will be subject to a criminal background check and education verification. Five professional references will be requested and required at a later step in the recruitment process.

There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to diversity, equity, and inclusion. For questions, contact julie-cunningham@uiowa.edu.