IT Knowledge Management & Content Specialist

Qualifications:

Required Qualifications:

·         Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience.

·         Demonstrated experience (typically 1 year or more) managing content in IT enterprise systems (e.g., ITSM tools, web content management system [CMS], SharePoint), knowledge management, technical training, and/or content creation.

·         Ability to analyze, organize, and present complex technical information to varied audiences.

·         Strong analytical and problem-solving skills, including the ability to assess knowledge management practices and recommend improvements.

·         Demonstrated ability to work well independently with excellent time management skills.

·         Proficiency with Microsoft Office and collaboration tools (e.g. Microsoft Teams)

·         Excellent interpersonal, customer service, and teamwork skills (including collaboration with technical peers).

·         Commitment to continuous learning, staying current with advancements in knowledge management, AI, and related tools.

·         A user-focused mindset, with the ability to anticipate and address end-user needs.

Desirable Qualifications:

·         Experience with Office 365, OneDrive for Business, SharePoint, and LinkedIn Learning.

·         Experience in higher education or large, complex organizations.

·         General knowledge of IT services and technologies commonly used in enterprise or campus environments.

·         Knowledge of accessibility standards (e.g., WCAG).

·         Familiarity with IT support systems, including chatbots and AI tools.

·         Experience with content lifecycle management, governance, and version control.

·         Understanding of knowledge management principles, practices, and frameworks (e.g., ITIL Knowledge Management, Knowledge-Centered Services [KCS]).

Application Details:

In order to be considered, applicants must upload the following materials and mark them as “Relevant File” within the submission:

·         Resume

·         Cover letter

Job openings are posted for a minimum of seven calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to five professional references will be requested at a later step in the recruitment process.

For questions or additional information, please contact melanie-bell@uiowa.edu.

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