IT Manager

Education Requirement:

•        A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technology may also serve to meet these minimum requirements.

 Required Qualifications:

•      Experience (typically 5 years or more) providing technical support in an information technology environment.
•      Some management or supervisory experience.
•      A strong customer service orientation and ability to communicate effectively, both orally and in writing, with diverse technical and non-technical staff.  Strong interpersonal, verbal, and written communication skills.
•      Strong troubleshooting experience, with the ability to identify root causes of complex system-wide problems, implement fixes, and prevent issues from recurring.
•      Experience successfully managing complex projects and initiatives with cross-functional teams, with competing deadlines.
•      Ability to communicate with, establish, and build healthy working relationships and partnerships with colleagues, faculty, staff and students, vendors, the public, regulatory/governmental agencies, etc.
  
•      Demonstrated experience leading and developing people at various levels to strengthen and advance the success of both individuals and teams.

 Desired Qualifications:

•      Demonstrated track record of success leading change, including role modeling change readiness; managing resistance; building resiliency and successfully guiding others through the structural, cultural, and process aspects of organizational change.
•      Experience implementing and managing high-complexity campus-scale IT projects and services, experience decommissioning services. Demonstrated dedication to delivering high-quality services.
•      Demonstrated technical and architectural knowledge and experience in selecting, implementing, and operating complex information technology solutions
•      Experience with enterprise-level IT service management concepts and/or frameworks.
•      Experience working with software vendors to apply upgrades and resolve problems, experience managing relationships with vendors.
•      Experience with one or more of the following instructional technologies: Canvas, Canvas Catalog, Gradescope, Panopto, Turnitin, or Top Hat. 
•      Experience supporting technology in a higher education environment.

Application details:
To be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission: a resume and cover letter that address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. For additional questions, please contact Kim Kuebrich Yordi at kim-yordi@uiowa.edu.  

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. 
Five professional references will be requested and required at a later step in the recruitment process.

There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to a welcoming and respectful work environment.