IT Support Analyst
Required Qualifications:
A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related technical experience in audiovisual or instructional support may also serve to meet these minimum requirements.
Experience providing technology support in an information technology/educational environment.
Working experience providing customer service to technology users of varying abilities.
Strong interpersonal, verbal and written communication skills; the ability to explain computing concepts to non-technical staff.
Proven record of problem-solving skills.
Basic knowledge of Microsoft Office Suite/O365.
Desirable Qualifications:
Working experience supporting technology in a higher educational setting.
Demonstrated ability to quickly learn and adapt to new technologies.
Position and Application Details
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
• Resume
• Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be subject to a criminal background check and education/credential verification. Up to 5 professional references will be requested at a later step in the recruitment process.
Contact: stacy-pruter@uiowa.edu
Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure
Salary: $39,732 to commensurate – 3A
University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits
Percent of Time: 100%
Location: University of Iowa Carver College of Medicine, 375 Newton Rd, Iowa City, IA
Staff Type: Professional & Scientific
Type of Position: Regular
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
