IT Support Analyst - Extended Technical Support
Do you have strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so, Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Analysts and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Duties include:
· Collaborating with colleagues to design, install, and configure hardware and software solutions.
· Applying security patches and maintaining operational integrity of systems.
· Providing basic training to end users on supported systems.
· Administering public resource areas, ensuring a seamless experience for all.
· Explaining technical concepts to non-technical customers in a clear and friendly manner.
· Maintaining accurate software and hardware inventory records.
· Being a go-to resource for resolving IT-related issues promptly and effectively.
This is an onsite position.
This position is not eligible for University sponsorship for employment authorization.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
Required Qualifications:
· Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
· Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
· Experience supporting Windows personal computers and laptops.
· Experience supporting printers, multi-function devices, etc.
· Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
· Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
· Demonstrated excellent written and oral communication skills.
· Excellent interpersonal, customer service and teamwork skills (including with technical peers).
· Physical ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
· Valid US driver’s license and ability to meet UI fleet safety requirements.
· Experience supporting Apple computers and laptops.
· Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
· Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
· General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
· Resume
· Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
