IT Support Consultant – Offsite Desktop Support

Education Required

·         Bachelor’s degree in a related field or an equivalent combination of education and related experience.

 Experience Requirements

·         Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2016/365

·         Experience working with desktop hardware and software in a centrally managed workstation environment.

·         Experience utilizing remote IT support tools.

·         Demonstrated understanding of wired and wireless networking and security concepts.

·         Ability to deliver effective oral and written communication to a diverse population of technical and non-technical individuals.

·         Experience in a team-based setting where consultation, flexibility, collaboration, and cooperation are essential.

·         Ability to move and install IT equipment.

·         A valid driver’s license and ability to meet UI Fleet Safety requirements.

Desired Qualifications

·         Experience working in a Health Care IT environment.

·         Basic knowledge of technical process documentation intended for both IT professionals and non-technical customers.

·         Basic Knowledge of wired and wireless networking and security concepts.

·         Demonstrated ability to disarm escalated situations and/or difficult customers.

·         Experience with IT Service Management, Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.

·         Experience supporting wide array of connected peripheral equipment.

·         Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position.  A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Mark Jackson mark-jackson@uiowa.edu