IT Support Consultant
Education Required
- Bachelor’s degree in Computer Science, MIS, IT-related field or an equivalent combination of education and related experience.
Experience Requirements
- Experience, typically 1-3 years, supporting workstations running Windows 10/11 and Office365
- Professional experience working with desktop hardware and software in a centrally managed workstation environment.
- Demonstrated understanding of wired and wireless networking and security concepts.
- Excellent oral and written communication skills to communicate effectively with technical and non-technical individuals.
- Demonstrated ability to work in a team-based setting where consultation, flexibility, collaboration and cooperation are essential.
- Ability to move and install IT equipment.
Desired Qualifications
- Experience, typically 1-3 years, supporting MacOS
- Extensive interpersonal skills with the ability to disarm escalated situations with all levels of personnel.
- Experience with technical process documentation intended for both IT professionals and non-technical customers.
- Experience working in a fast-paced environment that requires excellent time management skills and flexibility to balance workload.
- Experience with IT Service Management Change Management, Continuous Improvement Initiatives, ITIL, LEAN and/or Project Coordination.
- Experience working in a health care or health industry environment.
To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
This position is not eligible for University sponsorship for employment authorization.
For additional questions contact Jehu Torres - torresj@uiowa.edu.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
