Lead IT Support Consultant - Help Desk - Remote Eligible w/in Iowa
Education Required
Bachelor’s degree in Education, MIS or Computer Science or an equivalent combination of education and experience.
Required Qualifications:
- Experience, typically 4-7 years, in application and/or technology support in managed workstation environment with Windows 10 and Office 365.
- Experience working collaboratively in a team-based environment.
- Ability to communicate effectively, both orally and in writing, with technical and non-technical staff.
- Experience working with an electronic ticketing system.
- Excellent organizational skills.
- Ability to work independently with a strong focus on customer service.
- Proven ability working with a diverse community of end users.
Desired Qualifications
- Experience providing IT support in a health care environment.
- Experience providing outage and service change communication to end-users.
- Experience collecting metrics for IT service desk operations.
- Experience managing the life cycle of technical process documentation.
- Experience recruiting and onboarding new staff.
- Experience as an administrative manager of technical staff, providing leadership and mentoring.
- Experience planning support needs for new service rollouts.
In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.
For additional questions contact William Dawson william-dawson@uiowa.edu
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
