Office 365 and Collaboration Support Consultant

Education Required:  A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical training may also serve to meet these minimum requirements.

Experience Required:  Professional support experience (typically 3-5 years) with current varied technology collaboration services (Office 365, file sync & share, instant messaging, team messaging, file storage & collaboration, web/video conferencing, or similar technologies) and desktop client support and community engagement.

Required Qualifications:

• Familiarity working in a team environment and partnering with others
• Proficiency with Microsoft Office productivity tools
• Experience providing technical support for web/video conferencing platforms (e.g. Zoom, Microsoft Teams or similar technology)
• Experience providing technical support for a document collaboration system (e.g. Microsoft SharePoint, OneDrive for Business or similar technology)
• Experience leading or participating in technical medium-sized (8+ weeks in length) projects and teams
• Proven success at problem solving; transforming technical and business requirements into solutions
• Ability to communicate effectively, both verbally and in writing with all levels of management and project team members
• Excellent interpersonal, customer service and teamwork skills
• Demonstrated ability to work independently with a strong focus on customer service
• Proven success in developing and delivering end-user support documentation
• Ability to work across organizational structure and build strong partnerships

Desirable Qualifications:

• Professional support experience (typically 5-7 years) with current varied technology collaboration services (Office 365, file sync & share, instant messaging, team messaging, file storage & collaboration, web/video conferencing, or similar technologies) and desktop client support and community engagement.
• Familiarity with writing requirements, documenting workflow and other business process management activities
• Experience administering or using Office 365 environments
• Experience developing IT training for small groups up to 10 people
• Experience creating and maintaining web sites and/or knowledge base articles
• Experience collecting service metrics and provide reporting that tracks and demonstrates the impact of specific service objectives
• Experience engaging a community of IT staff in delivering new or maintaining existing services
• Experience with team messaging or chat tools (Teams, Slack or similar technology)
• Experience creating and deploying software applications to end user machines
• Certification in Microsoft Office 365, OneDrive for Business, SharePoint, Teams, or Zoom

Application Process: In order to be considered, applicants must upload a resume and a cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until position is filled. Successful candidates will be subject to a criminal background check and credential verification. For questions or additional information, please contact Kim Kuebrich Yordi at kim-yordi@uiowa.edu

There is an expectation that the person in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold a high standard of cultural competency and respect for difference that represents our commitment to diversity, equity, and inclusion.