Printer Support Specialist - Extended Support
Required Qualifications:
- Bachelor’s degree or an equivalent combination of education and related additional experience in technical support may also serve to meet this minimum requirement.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services, or other applicable technologies.
- Experience supporting Windows personal computers.
- Experience providing in-depth support of stand-alone and networked printers/multi-function devices including setup, troubleshooting, hardware repair, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and verbal communication skills.
- Excellent interpersonal, customer service, and teamwork skills (including with technical peers).
- Experience managing workstations using SCCM or other desktop management tools and strategies.
- Physical ability to move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience supporting Apple computers and laptops.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Position and Application Details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Melanie Bell at melanie-bell@uiowa.edu.
Equal opportunity employer
The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
