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Program Coordinator/Community Resource Specialist / Center for Disabilities and Development

19004859 Requisition #

The University of Iowa Hospitals and Clinics, Center for Disabilities and Development (CDD), is seeking a Program Coordinator/Community Resource Specialist.  Position is full-time with benefits that will extend through 6/30/2020, with possibility of renewal.  This position will have the ability to work remotely. 

This position provides information and referral services for Iowa Compass utilizing a combination of the Iowa Compass resource database and continual research and training on industry standards and disability service systems.  Creates and maintains records in a resource database that contains information about organizations who are focused on serving people with disabilities and complex health conditions in Iowa.  Conducts outreach to explain and market the services of Iowa Compass through online webinars and in-person trainings or conferences.


Position Responsibilities:

Communicates effectively through various forms of communication (voice, email, SMS text and chat) with Iowa Compass contacts to determine their information and referral needs regarding programs and services information for Iowans with disabilities, their families and service providers.

Researches and gains knowledge regarding complex systems of support for Iowans with disabilities, their families and service providers.

Communicates service and program information to each contact verbally or textually as determined by prevailing customer service standards as recommended by the Alliance of Information and Referral Systems (AIRS) or other applicable governing bodies. 

Accurately records information and referral contacts as needed as determined by prevailing customer service standards as recommended by the AIRS or other applicable governing bodies.

Reports regularly to Iowa Compass Director on status of activities. 

Creates and maintains records in a resource database that contain information about organizations who are focused on serving people with disabilities, in Iowa and nationwide, and their programs and services.

Researches and gathers detailed information about organizations over the internet, by email, telephone or in-person. 

Represents Iowa Compass by providing information about the program mission and the process of adding and maintaining their organizations database records. 

Assists the organization’s primary contact in completing a verification survey to ensure the organization’s programs and services are accurately listed. 

Synthesizes and translates information about programs and services into clear and plain language, using guidance from established Taxonomy system, Inclusion Policy and Style Guide.

Applies AIRS industry standards and Iowa Compass standards to the resource database content.

Provides reports on status of tasks and projects to the Database Manager, as requested.

Analyzes data for quality improvement initiatives. 

Develops and provides trainings as assigned, requiring minimal travel. 

Required Qualifications: 


Bachelor’s Degree in a human services or related field, or equivalent combination of education and experience in disability services.


Obtains AIRS certification (Certified Resource Specialist – Database Curator) within two years of date of hire and maintains that certification.


One year experience providing program coordination, including effective task management that requires a high level of attention to detail, prioritization and critical thinking.


Extensive proficiency in working with various communication tools including being able to perform in an online work environment. 


Excellent written and verbal communication skills, including ability to quickly develop rapport.


Experience working in a position that required working independently without supervision.


Experience working as a cooperative and interactive member of a team.

(If working in a remote work environment, ability to maintain a home office and meet the Center for Disabilities and Development (CDD) Field Employee Equipment and Configuration Standards regarding internet access and other technology requirements. 


Ability to travel in surrounding geographic area and hold a valid driver’s license, plus the ability to meet the University of Iowa Fleet Safety Program driving standards (University of Iowa Operations Manual Part V, Chapter 19.


Highly Desired Qualifications:

Knowledge of systems of support for Iowans with Disabilities, their families and service providers.

Desired Qualifications:

Some knowledge of University policies, procedures, and regulations.

AIRS Certifications (required after two years of employment).

Percent of Time: 100%  

Location: Flexible

Salary:  Minimum $42,038 Maximum $49,500.

Benefits Highlights:  Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans. 


University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®


The Center for Disabilities and Development is dedicated to improving the health and independence of people with disabilities and creating a life with opportunities for everyone.  As a multi-disciplinary center of excellence, The CDD integrates a broad array of clinical services in one location, including developmental and behavioral pediatrics, nursing, speech-language pathology, occupational and physical therapy, psychology, social work, education, and audiology, and thus provides an ideal environment for patient care, education and research. Our clinical team works with patients with attention deficit hyperactivity disorder, autism spectrum disorder, behavior disorders, cerebral palsy, cognitive disorders, Down syndrome, Fragile X and spina bifida.  Families who come to our clinic often have complex needs which is why CDD uses a team approach, bringing together the right experts to help families find answers.  At the heart of each team are the patient and family.  For more information please visit https://uichildrens.org/medical-services/center-disabilities-and-development

The CDD is Iowa’s University Center for Excellence on Disabilities and is also home for Iowa’s LEND (Leadership Education in Neurodevelopmental and Related Disabilities) program and has provided outstanding interdisciplinary training in neurodevelopmental disabilities for over two decades.


Application Process: In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.


Job openings are posted for a minimum of 14 calendar days. Applications will be accepted until 11:59 PM on closing date. 


Successful candidates will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Equal opportunity/affirmative action employer

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu.  For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.

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