Qual & Op Improv Engineer-UI Patient Access Center
- A Bachelor’s degree or an equivalent combination of education and experience is required.
- 3+ years of direct supervisory experience is required.
- Proficiency in reporting data analysis using different data source tools such as, but not limited to, Tableau, Hedi, Clarity, Microsoft Office tools, Telephony Systems, EPIC and other internal healthcare applications.
- Strong analytical skills to identify opportunities for operational improvement and implementing effective changes.
- Experience with project management. Experience with simultaneously managing and leading multiple programs and projects is required.
- Excellent written, verbal, and interpersonal skills. Experience with presentations and public speaking is required.
- Commitment to customer and employee satisfaction and cultural diversity.
- Demonstrated commitment to promoting and leading in a diverse environment.
- Knowledge of UI Health Care policies, procedures, and regulations.
- 3+ years’ experience and proficiency in electronic medical records and patient throughput management systems is desired.
- Demonstrated commitment to promoting and leading a diverse environment.
- Experience with lean concepts and principles.
- Experience providing focused training in large and small group settings.
- Quality Assurance Experience.
Equal opportunity/affirmative action employer
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, gender identity, or associational preferences.
Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.
